Privacy Policy

1. Introduction

This Privacy Policy governs the collection, processing, and use of personal data by dag69 ("we," "us," or "our") in connection with your use of our online gaming platform, including all casino games, sports betting services, togel (Indonesian lottery games), sabung ayam (cockfighting betting), and any other gambling products offered through our website and mobile platform.

dag69 operates as an internationally licensed online gaming platform serving customers in Indonesia and other jurisdictions. We are committed to complying with applicable data protection laws and regulations, including international standards for personal data processing. This policy applies to all users who access dag69 services, regardless of device, location, or method of access.

By creating an account with dag69, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with the terms of this Privacy Policy, you must not access or use our services.

2. Information We Collect

dag69 collects various types of personal information necessary to provide our gaming services, ensure account security, comply with legal obligations, and improve user experience. The information we collect includes:

2.1 Information You Provide Directly

• Account Registration Information: When you create a dag69 account, you provide your full legal name, date of birth, email address, mobile phone number, residential address, and chosen username and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) regulations, we collect copies of your Indonesian National Identity Card (KTP), selfie photographs for identity verification, and proof of address documents (utility bills, bank statements) when requested.
• Payment Information: We collect details of your bank accounts (bank name, account number, account holder name) and e-wallet accounts (OVO, DANA, GoPay) used for deposits and withdrawals. Financial transaction records, including deposit amounts, withdrawal requests, payment methods used, and transaction dates, are also maintained.
• Communication Records: All communications you have with dag69 customer support, including live chat transcripts, email correspondence, phone call recordings (where permitted by law), and any documents or screenshots you submit as part of support requests.

2.2 Information Collected Automatically

• Technical Information: IP address, browser type and version, device type (desktop, mobile, tablet), operating system, screen resolution, and language settings.
• Usage Data: Pages visited on our platform, time and date of access, time spent on each page, clickstream data, referral source (how you arrived at dag69), and navigation paths through our website.
• Gaming Activity: Detailed records of all bets placed, games played, win/loss outcomes, bonus usage, wagering progress toward requirements, and account balance changes.
• Geolocation Data: General geographic location derived from your IP address (city, region, country) to ensure compliance with jurisdiction-specific regulations and to provide localized services.

2.3 Information from Third Parties

• Payment Processors: Confirmation of successful deposits and withdrawals, transaction status updates, and fraud prevention alerts from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Results of identity checks, age verification, address validation, and fraud screening from third-party verification providers.
• Game Providers: Game session data, RTP (Return to Player) statistics, and technical performance metrics from software providers like Evolution Gaming, Pragmatic Play, and NetEnt.

3. How We Use Your Information

dag69 uses your personal information for the following purposes:

3.1 Service Delivery

• Creating and managing your dag69 account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, togel, and other gaming products
• Calculating and crediting bonuses, promotions, and loyalty rewards
• Maintaining accurate account balance records
• Responding to customer support inquiries and resolving disputes

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement for Indonesian users)
• Complying with Know Your Customer (KYC) and anti-money laundering (AML) regulations
• Preventing underage gambling, fraud, identity theft, and other illegal activities
• Meeting legal reporting obligations to licensing authorities
• Responding to legal requests, court orders, and law enforcement inquiries

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior or unauthorized access
• Detecting and preventing fraud, collusion, bonus abuse, and other prohibited activities
• Implementing security measures such as login verification and device recognition
• Investigating violations of our Terms & Conditions

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and marketing messages (with your consent)
• Informing you of new games, features, and platform updates
• Personalizing marketing content based on your gaming preferences
• Sending important account notifications, such as password resets and withdrawal confirmations

3.5 Service Improvement

• Analyzing user behavior to improve platform usability and user experience
• Conducting market research and gathering feedback on our services
• Testing new features and optimizing performance
• Understanding customer preferences to enhance game selection and odds offerings

4. Legal Basis for Processing

Under international data protection standards, dag69 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (providing gaming services, processing payments, maintaining your account).
• Legal Obligation: Processing is required to comply with laws and regulations, including KYC/AML requirements, age verification mandates, and licensing conditions.
• Legitimate Interests: Processing serves dag69's legitimate business interests in preventing fraud, improving our services, maintaining platform security, and conducting marketing activities (where not overridden by your privacy rights).
• Consent: Where required by law, we obtain your explicit consent before processing certain data (such as sending marketing communications or using certain cookies).

5. Data Sharing and Third Parties

dag69 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we do share your information with the following categories of third parties as necessary to operate our business:

5.1 Essential Service Providers

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your deposits and withdrawals.
• Game Providers: Software companies like Evolution Gaming, Pragmatic Play, NetEnt, and Microgaming deliver casino games and sports betting platforms.
• Identity Verification Services: Third-party KYC providers verify your identity documents and perform age/address validation checks.
• Customer Support Tools: Live chat platforms and ticketing systems used by our customer service team to respond to your inquiries.

5.2 Legal and Regulatory Authorities

We may disclose your information to licensing authorities, regulatory bodies, law enforcement agencies, courts, or government officials when required by law, court order, or to comply with legal obligations such as anti-money laundering investigations.

5.3 Business Transfers

In the event that dag69 undergoes a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction. You will be notified of any such change in ownership and how it affects your data.

5.4 Professional Advisors

We may share your information with legal counsel, accountants, auditors, and other professional advisors who are bound by confidentiality obligations.

6. Data Security Measures

dag69 implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is protected by SSL/TLS encryption (bank-grade security standards).
• Secure Storage: Personal data is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Access Controls: Only authorized dag69 employees with a legitimate need to access your data (such as customer support staff or compliance officers) are granted permission, and all access is logged and monitored.
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms, making them unreadable even to dag69 staff.
• Regular Security Audits: We conduct periodic security assessments, penetration testing, and vulnerability scans to identify and address potential weaknesses.
• Employee Training: All dag69 staff undergo data protection training and are bound by strict confidentiality agreements.

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized access.

7. Data Retention

dag69 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and accounting requirements. Specific retention periods include:

• Active Accounts: Your account information and transaction records are retained for the duration of your account's active status and for at least 5 years after account closure (required by anti-money laundering regulations).
• Identity Documents: KYC documents are retained for at least 5 years after account closure or the last transaction, whichever is later.
• Transaction Records: Financial transaction data is retained for at least 7 years to comply with tax and accounting regulations.
• Marketing Consent: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not contact you in the future.
• Dispute Records: Information related to disputes, investigations, or legal proceedings is retained until the matter is fully resolved and any applicable statute of limitations has expired.

After the retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you.

8. Your Privacy Rights

Subject to applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you. Log into your dag69 account to view your profile information, transaction history, and gaming activity, or contact customer support to request a comprehensive data report.
• Right to Rectification: If your personal information is inaccurate or incomplete, you can update it directly in your account settings or request that we correct it.
• Right to Erasure: You may request deletion of your personal data under certain circumstances (such as when it is no longer necessary for the purposes for which it was collected). However, we may be required to retain certain information to comply with legal obligations.
• Right to Restrict Processing: You can request that we limit how we use your data in certain situations (for example, if you contest the accuracy of the data).
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You can object to the processing of your data for direct marketing purposes at any time by clicking the "unsubscribe" link in marketing emails or contacting customer support.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time (though this will not affect the lawfulness of processing prior to withdrawal).

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within 30 days. You may also have the right to lodge a complaint with a data protection authority if you believe your privacy rights have been violated.

9. Cookies and Tracking Technologies

dag69 uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you when you return to our platform.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly (logging in, maintaining your session, processing transactions). These cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use our platform (pages visited, time spent, errors encountered) to help us improve performance.
• Functionality Cookies: Remember your preferences (language settings, username) to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure the effectiveness of marketing campaigns (requires your consent).

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the dag69 platform.

10. Children's Privacy

dag69 services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is underage, we will immediately close their account, forfeit any funds, and delete their personal data. If you believe a minor has accessed dag69 services, please contact us immediately at [email protected].

11. International Data Transfers

As an internationally licensed platform, dag69 may transfer and store your personal information on servers located outside of Indonesia. These transfers are necessary to provide our services and are conducted in accordance with applicable data protection laws. We ensure that any international data transfers are protected by appropriate safeguards, such as standard contractual clauses or binding corporate rules. Your personal data receives the same level of protection regardless of where it is stored.

12. Changes to This Policy

dag69 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated to you via email or prominent notice on our platform. Your continued use of dag69 services after such modifications constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the dag69 website
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For formal data protection requests (such as requests to exercise your privacy rights), please include "Data Protection Request" in your email subject line and provide sufficient details to enable us to identify your account and verify your identity.